FAQ

Why hasn’t my shipping status updated in a few days?

This is a standard part of the international shipping process. We partner with specialized logistics providers who transport your package to your destination country via air freight. The tracking status typically pauses while the package is in transit or clearing customs, and will update immediately once it is handed over to your local courier (e.g., USPS, DHL, or Royal Mail).

Additionally, there may be a short lag between the physical movement of the package and the digital update in the carrier’s system. Your package may already be at a local sorting facility even if the status shows "Clearance Processing." We appreciate your patience during this time.

After-Sales Support & Quality Guarantee

We take pride in our craftsmanship. We offer a 30-day Quality Guarantee for all our products.

If you encounter any manufacturing defects within 30 days of delivery, we will provide a free replacement or a full refund. To initiate a claim, please contact us at support@caseomy.com with photo or video evidence of the issue.

Note: Our guarantee covers quality-related defects only and does not apply to accidental damage, wear and tear, or misuse.

Can I return my item for a refund?

Yes, we accept returns under the following conditions:

• Standard Products: If your item is not a personalized/custom order, you may request a return within 14 days of delivery. The item must be in its original, unused condition. Please contact support@caseomy.com for return instructions.

  • Shipping Costs: For standard returns, customers are responsible for return shipping fees. If the return is due to a quality defect, we will cover all shipping costs.

• Personalized & Custom Orders: Because these items are uniquely crafted with your specific text or designs, we cannot accept returns or offer refunds for personalized products unless there is a manufacturing error.

For further details, please visit our full Refund Policy page.